Privacy Policy

Introduction

Topline Care ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website or phone
• Apply for employment with us
• Request information about our care services
• Use our Live Chat feature
• Subscribe to our newsletter

This may include your name, email address, phone number, address, and any other information you choose to provide.

Care Service Information

If you are a client or their representative, we may collect additional information necessary to provide care services, including:

• Health and medical information
• Care requirements and preferences
• Emergency contact details
• GP and healthcare professional details

Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, and pages visited. We use cookies to enhance your experience.

How We Use Your Information

We use the information we collect to:

• Provide and manage our care services
• Respond to your inquiries and requests
• Process job applications
• Send you relevant updates and communications
• Comply with legal and regulatory requirements (including CQC regulations)
• Improve our website and services
• Protect against fraudulent activity

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist our operations (under strict data processing agreements)
• With healthcare professionals involved in your care
• With regulatory bodies such as the CQC when required

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure, encrypted connections (SSL/TLS)
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

Your Rights

Under UK GDPR, you have the right to:

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and choices

You can manage cookie preferences through your browser settings.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a complaint, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.